Refund and Cancellation Policy

Who handles payment and refunds?

For purchases made through Polar Checkout, Polar is the merchant of record and handles payment, receipts and refunds. Polar's Buyer Terms apply to those purchases. This page explains the Astera Online delivery process and does not limit statutory consumer rights. Earlier Paddle purchases remain subject to the terms in effect when they were made.

How to request a refund or cancel an order

For a Polar purchase, reply to the support link in your receipt or email support@polar.sh. Include the purchase email and receipt or order number. You can also contact Astera Online about delivery. A delivered digital skin is generally a final purchase, but we assess requests for non-delivery, faults and other circumstances individually. Polar decides refunds under its Buyer Terms, applicable law and card-network rules. A request does not guarantee approval. These are one-time purchases with no recurring payment to cancel.

Withdrawal rights and exceptions depend on the applicable law and how the digital item was supplied. This policy does not waive any mandatory rights. If your receipt is from Paddle, use Paddle buyer support for that earlier transaction.

Delivery problems and access after a refund

If your paid skin is missing or does not work, email samety3503@gmail.com with your commander name and Polar receipt or order ID. Never send card details or your password. We will investigate delivery; you can also request a refund through Polar. After a full refund or chargeback, access to the refunded skin or bundle ends. Any other skins you own remain available.

If Astera Online is permanently discontinued and a purchased skin can no longer be used, contact us and the seller named on your receipt. Refunds and other remedies will be assessed under the applicable terms and mandatory consumer law; this policy does not exclude those rights.